Friday, January 13, 2012

Mayor Bing Puts a Smile on Failure



Mayor Dave Bing cannot get the police, fire, or EMS to show up when they're needed in Detroit's neighborhoods. His solution to this isn't to reform the system or to improve services. Instead, his solution is to spend hundreds of thousands of dollars to coach employees on customer service skills.

I'm not kidding.

Mayor Bing is not trying to fix our problems with the police department, which has the largest budget in the nation on a per resident basis and the worst response time in the nation.

Mayor Bing is not trying to fix our problems with EMS, which has response times that are well below national norms.

Mayor Bing is not trying to fix our problems with the fire department, which also has a response time that is well below national norms.

Instead, he is coaching city workers on how to deliver inferior service with a smile.
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